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Classic pilot look, this beautifully crafted and functionally warm hat is a cold weather necessity. Cozy up in this Canada Goose hat that will protect both your head and ears from the cold... Canada Goose Suede Shearling Pilot Hat Black Canada Goose

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This black Canada Goose 'Aviator' hat could be considered a timely and appropriate addition to your wardrobe, seeing as you have just obtained your pilot's license and have purchased your... Canada Goose Aviator hat

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Light weight Canada Goose Jacket with the same amount of warmth! Filled with goose down feathers, this waist length jacket has thumbholes on the sleeves, stand-up collar, and zipper placket... Canada Goose Hybridge Lite Jacket Canada Goose

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Blue&Cream
$525.00
From the Arctic Tech Collection. Fur-trim down bomber jacket updated in camo print. Removable hood with removable fur trim. Stand collar. Long sleeves. Ribbed at collar, cuffs and hem. Zip... Canada Goose Ladies Savona Bomber Jacket Canada Goose

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Blue&Cream
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A Canadian design by Canada Goose at Simons Long parka with a slim fit to brave frigid days with style and elegance. Premium, warm white duck down insulation Two-way adjustable hood with a... Canada Goose Shelburne parka

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Simons
$925.00
A Canadian design by Canada Goose at Simons Long parka with a slim fit to brave frigid days with style and elegance. Premium, warm white duck down insulation Two-way adjustable hood with a... Canada Goose Shelburne parka

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Simons
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Canada Goose at Simons Long parka with a slim fit to brave frigid days with style and elegance. Premium, warm white duck down insulation Two-way adjustable hood with a removable coyote fur... Canada Goose Shelburne parka

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Simons
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Guaranteed Authentic! Canada Goose Pink Canada Goose freestyle down vest with dual flap pockets at waist , tonal stitching throughout, button and exposed zip closure at front. Item -... Canada Goose Freestyle Down Vest Pink

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Canada Goose green twill bomber jacket Coyote fur-trimmed hood, padded, four pockets, fully lined Zip and press stud fastenings through front Fabric1: 85% polyester, 15% cotton; fabric2:... Canada Goose Chilliwack Green Fur-trimmed Jacket - Size XS

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This black Canada Goose 'Borden' bomber jacket is perfect for the Swiss slopes as well as the streets of South Ken. Crafted in the US from a cotton and polyester blend 'TEI3 Arctic Tech'... Canada Goose Borden fur-trimmed bomber jacket

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This black Canada Goose 'Expedition' parka is what will be your go-to hero piece for your trips to your newly refurbed Swiss ski-chalet. Each coat is crafted with Canadian savoir faire and... Canada Goose expedition feather down parka

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Choose from available sizes. Giclee-printed canvas. 2 geese in black and green. Available in stretched canvas. Artwork by John James Audubon. Indoor use. A detailed depiction of a duo of... Global Gallery Canada Goose Wall Art - GCS-197768-2436-142

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Saturday, March 17, 2012

The evil counterfeit Canada Goose coat

I’ve been working in northern regions of Canada for over 22 years, and currently work in the high arctic.  For all this time, I have never had a really good parka. 

My first, and really only parka was from the Sears Men’s department, it was the only thing warm enough in my price range when I was starting out in my early 20’s.  I still have it, and have worn it as recently as 2 years ago.  However, it doesn’t fit well and is really heavy.  I have a down jacket from MEC which I usually wear.  It’s halfway between jacket and parka, and it’s warm enough, but doesn’t really have good face protection.

I’ve always coveted a Canada Goose parka, but could never really justify the expense when I already had an ugly but serviceable parka.  I’d heard rumours that sometimes, rarely, they had sales, but I’d never managed to catch one.

Until this year.  This year, I saw an ad on Facebook (I know, I know).  Canada Goose parkas, 40% off!!!  What luck!  I was getting ready for my current trip north, and I was really dissatisfied with my old ugly grey men’s parka.  Finally, a chance to get something that, while not exactly fashionable, would be warm and attractive, and fit properly.

I clicked the ad and went to the Canada Goose site.  No, really, it is the Canada Goose site.  The only thing is, it’s been copied and lifted from the Canada Goose internet address and placed at a similar-sounding one.  I didn’t suspect I was on a counterfeiter’s site.

The price was not outlandishly cheap, the coat was still $350, a bargain for a Canada Goose coat, but well within the realm of what a decent down coat would go for, especially on sale.  I wrote to the customer service department for help in choosing a style for extreme cold conditions.  They promptly replied and said all the sale coat styles were suitable, I could just select the one I liked best.  I did so and paid with my credit card.

The coat arrived promptly via Canada Post.  I took it out of the mailing bag… it was a little loose in the stuff sack.


I took it out… I’m not new to down clothing, so I found it to be not as puffy as I would expect.  I consulted with a friend though, who said “GOOD”, as overly puffy is, well, overly puffy.  I thought maybe they’d invented a new slim-line Goose, like how computers and TV’s and everything get skinnier and skinnier every year.


The coat came with a “free gift”, I found this a bit unusual, but hey, maybe they have a good sense of humour…


I tried it on and felt hot almost instantly, so it was warm, at least in an Ottawa apartment.  I had my coat!  There was no invoice inside, so as I was throwing away the packaging I took out the waybill from the exterior of the package expecting to find it there.

It was written in Chinese.  Uh oh.  I don’t think it should be written in Chinese.

I went to the website handily written on the stuff-sack, which actually is the REAL Canada Goose website.  There, I examined the handy page they have there that lists over 200 counterfeit websites.  I compared that with the e-mail I had from when I corresponded with what I thought was their customer service rep… uh oh.  A match.  The e-mail’s domain name matched one of the counterfeit ones.

I’d been duped!  I’m usually pretty good at not getting screwed like this, but these criminals are REALLY good at what they do.  The construction of the coat is mostly really good, high attention to detail.

Except this hood... this hood is a little on the scruffy side, I had thought when I first tried it on.  Not the quality fur you usually get on a Canada Goose.


But the tags!  The tags and labels are so authentic looking:


Your assurance of quality, the "downmark"...



The arm badge...


The reassuring little story about their 50 years of experience and the quality of their materials...


Oh, and no counterfeit coat would be complete without a certificate of authenticity!


Fake!  Fake!  Fake!  Fake!  FAKE!

I contacted Canada Goose who confirmed the coat was a fake, and then contacted Canada’s Anti-Fraud unit who confirmed they were already on the case of this particular counterfeiter.  They said the coat was filled with chicken feathers, which were probably not clean, and that it would be a health hazard for anyone to wear it.

I then contacted Visa, expecting it would be no problem to have this dealt with.  To my surprise, they insisted that since I had given my card number voluntarily to the criminals, that I was responsible.  They kept insisting, “this is not fraud”.  Uh, yes Visa, it is.  It might not fit the narrow description of what you wish fraud was, but it most definitely is fraud.

The most surprising thing of all is how good the evil counterfeiters were about responding to me.  They didn’t actually fix the situation of course, but they were attentive and replied to every e-mail.  Very gradually they admitted they weren’t Canada Goose, but “just as good”.  They just had a “superabundant” amount of product from the “Chinese outlet”.  They eventually offered me a 1/3 discount, but after many many e-mails agreed to take a return of the coat for a refund.

Trouble was, it would cost $256 to send the thing back to China with a tracking number, and I wasn’t paying that.  In fact, I wasn’t willing to pay anything to return the damn thing, these people are criminals, they lied about who they were, I would never have bought a fake coat from China, they were presenting themselves as Canada Goose, using that company’s own stolen webpages.

I eventually won my dispute with Visa, although it won’t be final for another 4 months or something.  I’ll take it to court though if they decide to reverse it and support the criminal merchant over me, I have proof that this is a counterfeit, even the Chinese company (that I eventually found out is really called Taitan Trading) admits to it.  I’ll never pay that bill, that’s for sure.  Visa knows this company is selling counterfeit products by misrepresenting itself as the authentic company, that can’t be legal.

So, after all that I’ve decided my MEC down coat will just have to cut it.  No more internet coat shopping for me.  I’ll have to hang onto the coat for a few months to make sure Visa doesn’t reverse the reversal, or that the evil Chinese counterfeiters don’t ask for it back (I’ll happily send it to them if they send me a prepaid label.)

And I know now not to trust Facebook ads!  I was actually under the very mistaken impression that they vetted their ads, they apparently do not.  There’s no way to even report an ad… Facebook has a dead-end form, it didn’t work, and it was buried under many layers and was almost impossible to find anyway.

So, that was my traumatic attempt to update my northern wardrobe.   I may look a little frumpy as I waddle over the tundra, and my eyelashes might be frozen closed, but the rest of me is staying warm.

44 comments:

  1. EddEMarch 18, 2012 at 12:28 AM

    I wonder what kind of fur was used for the hood...Fido?

    ReplyDelete
  2. RobertMarch 18, 2012 at 6:31 PM

    Its getting warmer in Grise Fiord, so you should be fine with your nice not real Canada Goose. Next time no more facebook. Wish you a nice stay in Grise.

    ReplyDelete
  3. AnonymousDecember 3, 2012 at 8:38 PM

    the filling could be feeces from mulched chicken feathers, full of bacteria and even mold; dont risk getting sick from made in china crap!

    ReplyDelete
  4. Andrea CoteDecember 27, 2012 at 10:43 AM

    Although I didnt order mine on Facebook. Same thing has happened to me to. I ordered a jacket thinking I was getting it from Canada Goose not a counterfeit. I want the real thing!
    Only after did I find out there is counterfeit Canada Goose jackets out there.
    Usually Im careful but the real Canada Goose website is lost among the mamy many fake websites out there. Please Candada Goose put this on your front page website

    ReplyDelete
  5. -N-December 27, 2012 at 10:59 AM

    Same with me, Andrea, I hadn't heard about the wave of fakes until after I bought mine. If you bought it with a credit card, the credit card company will refund your money although you might have to fight them for it, so if they say no, just keep escalating it. They know these guys are fraudsters, they just like to pretend they don't so they can keep the credit business.

    ReplyDelete
  6. Margaret MarakJanuary 15, 2013 at 12:39 AM

    The exact same thing happened to me!
    I got mine from CAGOOSE.US and I ordered an XL it deffs is not an XL and I had all the same badges and stuff yours had.
    I just filed a complaint through e-mail to the fraud thing on the RCMP website and now I have to wait till tomorrow to call Canada Goose and figure out what to do.
    Did Canada Goose offer to get you the real thing or anything? Did you end up paying the bill?

    ReplyDelete
  7. -N-January 15, 2013 at 12:51 AM

    I didn't end up paying it, I won the Visa dispute, but they sure fought me on it!

    Canada Goose seemed kind of detached in their correspondance with me; didn't seem that sympathetic, just very matter-of-fact in confirming that yes, my coat was a fake. No sympathy or advice on where to get a real Goose, so I didn't pursue getting a real one, as I didn't feel like they really cared that people were getting ripped off.

    ReplyDelete
  8. MichelleJanuary 18, 2013 at 11:22 PM

    I just received my very own fake Canada Goose parka today, very unhappy, they sent the wrong color, its way to small, for an XL, and when I was unzipping it, the zipper pull broke right off, and I only had it out of the package for about 5 mins, I did purchase with paypal though! Can anyone tell me if they will refund my money! What an idoit I feel like! NEVER AGAIN!!!!!!!

    ReplyDelete
  9. -N-January 18, 2013 at 11:57 PM

    Michelle, did you know you were buying a fake when you bought it? If it was sold as an authentic Canada Goose, then you might have recourse through paypal to get refunded. If you knew it was a fake though, you might just have to contact the merchant about getting the correct size, or returning it as you're not happy with it. (Even though it's not legal for them to sell you a fake even if you know it's fake, it's harder to get your money back from the payment if you were going along with it willingly.)

    ReplyDelete
  10. Persoon & CoJanuary 24, 2013 at 11:45 AM

    canadagoosejacketssaleeshop.com

    Did you all order it on this website?
    I'm probably the next victum :(
    Also payed with paypal; that's the reason i thought it would be save....

    ReplyDelete
  11. -N-January 24, 2013 at 11:49 AM

    There are multiple criminal outfits selling these coats, and they change their website URL's frequently. Sorry to hear you were scammed too, Persoon.

    ReplyDelete
  12. AnonymousJanuary 26, 2013 at 3:36 PM

    I have just purchased a canada goose jacket through what I thought was ASOS, but when I paid through PayPay, I noticed a Chinese name, going back into the ASOS web site In then realized it wasn't .com. I did contact pay pay straight away to inform them that I had been scammed. They told me I had to wait & days before putting a complaint in. Where do I stand. The wbsite is identical to ASOS.

    ReplyDelete
  13. AnonymousFebruary 3, 2013 at 2:22 PM

    We were all screwed, even me in the Netherlands, it seems so real. Sender "China" how can we avoid these things?

    ReplyDelete
  14. AnonymousFebruary 6, 2013 at 1:46 AM

    Youve all been China Goosed!!

    ReplyDelete
  15. AnonymousDecember 4, 2013 at 3:20 PM

    Yes, I as well fell into throwing hard earned money into this fraud - feel sick over it - trying to get resolve
    I have always been so careful online shopping - Rats

    ReplyDelete
  16. Jessica ManningDecember 8, 2013 at 5:00 PM

    I just got China Goosed as well. What argument did you use with Visa? I need to do the same...

    ReplyDelete
    Replies
    1. AnonymousDecember 11, 2013 at 10:16 PM

      hi i was china goosed too.. did you get your money back? need your help. i am depressed now :( my first time to buy expensive jacket and it all goes to waste :(

      Delete
    2. Reply
  17. AnonymousDecember 9, 2013 at 1:38 PM

    I was duped as well!!! I too paid with Visa and am in the midst of trying to get my money back. Did Visa cough up the money to you??

    ReplyDelete
  18. AnonymousDecember 9, 2013 at 1:39 PM

    I was duped as well!!! I paid with visa and am trying to get my money back. Were you successful??

    ReplyDelete
  19. AnonymousDecember 11, 2013 at 10:13 PM

    i am too. is there any chance we can have our money back?

    ReplyDelete
  20. AnonymousDecember 26, 2013 at 9:04 PM

    China China China!!
    Becoming the world super power one fake Canada Goose at a time!!

    ReplyDelete
  21. AnonymousDecember 27, 2013 at 12:58 PM

    I'm a journalist with CBC News. I'm working on a TV story about this Canada Goose scam. I'm looking for someone who has gone through it in the Ottawa area. If you see this post and fit the bill please email me at ashley.burke@cbc.ca

    Thanks,
    Ashley Burke
    Twitter: @CBCAshleyBurke

    ReplyDelete
  22. Frank GordonJanuary 9, 2014 at 6:34 PM

    Hey - thanks for posting that. I was just about to buy a coat as I saw an ad on Facebook. Luckily for me I found your page with your warning. You saved me 200 euro. Cheers.

    ReplyDelete
  23. AnonymousJanuary 10, 2014 at 1:06 PM

    websites - www.goosejacket-canada.com are scam. It looks like canadian web sites, prices are stated in CAD but after you transfer the money, the web site is changed. I contacted my bank imediately after the transfer - the payment was sent in yuan somewhere to china. Be careful.

    ReplyDelete
  24. AnonymousJanuary 20, 2014 at 10:03 AM

    Good post, helps a lot of people. CG NEVER goes on sale, btw.

    But I don't really get it: if you really want/need a CG, and if you're willing to pay $350, why aren't you willing to pay $650...? $350 is already A LOT of money, so why not save a little more (I mean if you can spend $350 on a coat, you're able to save money, that's for sure), and buy from trusted retailers? Criminals are fairly good at what they do, yes, but with a little common sense and some googling, you'll know. It's not rocket science, really. And who doesn't do extensive research before paying that amount of money, or pays up when there's even a sliver of doubt...a little peculiar if you ask me.

    So: if you really want one, don't try to save a couple of bucks and just buy the real (expensive) deal. You'll probably only have to buy a CG once; the quality is totally awesome and if you take care of it, it lasts for years and years and years. Worth the money if you ask me!

    ReplyDelete
    Replies
    1. -N-January 20, 2014 at 11:50 AM

      Anon Jan 20, another thing you don't get is that we DID think we were buying from trusted retailers. In my case, I bought from the Canada Goose site itself, which had been stolen and placed at a similar-sounding website address, but other than that, it WAS their site, I had been there before (at the non-stolen version) and I was familiar with it so I didn't know I was on a scammer's version of it on that visit.

      I don't think it's common knowledge that CG never goes on sale (if that is even true), so victim-blaming is not appropriate on that point, either.

      Those who blame us for what happened to us just don't get that the Chinese scammers don't announce that that they are scammers, they are really good at faking that they are the real Canada Goose company. We DID want to buy the real thing, and were trying to do so.

      Delete
    2. Reply
  25. -N-January 20, 2014 at 11:49 AM

    This comment has been removed by the author.

    ReplyDelete
  26. AnonymousJanuary 20, 2014 at 3:55 PM

    Hey all, i am another victim to the Canada Goose. i purchase mine through the link cheap canadian goose.org which then translate Canada goosens.org. the jacket arrived from Large Bees Int'L PTE LTD. singapore. They also state a value of USD. 38.00 country of manufacture is China, People republic.
    please do not pucharse from them.

    ReplyDelete
    Replies
    1. AnonymousOctober 22, 2014 at 2:54 PM

      Do you still have it at least is it warm?
      They got me to am just crying right now lol

      Delete
    2. Reply
  27. AnonymousOctober 22, 2014 at 2:52 PM

    Omg i can not beleive this i just got fucked....i did the same thing as u ..but 2 days ago...at least i will have a coat...cant beleive this @&#^$%÷ never never never again
    at least is the coat warm?

    ReplyDelete
    Replies
    1. -N-October 22, 2014 at 6:05 PM

      I gave my coat away, but it seemed warm enough for southern Canada. It wouldn't have been warm enough for the high arctic, which is what I had bought it for, as it wouldn't have been down-filled, being a fake.

      Delete
    2. Reply
  28. AnonymousNovember 17, 2014 at 5:02 AM

    Think I might've been scammed as well. Just ordered and then got skeptical www.goosetoronto.ca. Smells of a scam. Wish I'd done a little more research ahead of time.

    ReplyDelete
  29. AnonymousNovember 22, 2014 at 5:09 PM

    I'm wondering how to get the money back??

    ReplyDelete
    Replies
    1. -N-November 22, 2014 at 6:14 PM

      If you paid with a credit card, you should be able to get the charge reversed, if they were selling to you as a genuine Canada Goose coat, and/or representing themselves to be Canada Goose. You may have to be very persistent with the credit card company, though. Good luck!

      Delete
    2. Reply
  30. AnonymousNovember 22, 2014 at 5:09 PM

    Omg I have been scammed as well, I just hope that it is wearable and not stuffed with chicken feathers. I paid $323.00 Canadian for it. I could not believe that it was coming from China when I traced it. Why is nothing done to stop this kind of Fraud and how does it get through Canada Customs. I am so upset, with $100.00 dollars more I could have bought myself a really nice NORTHFACE parka at Sportcheck.

    ReplyDelete
  31. AnonymousJanuary 28, 2015 at 5:54 PM

    The URLs change like the weather so there's no way to keep track of them explicitly. Bottom line though if it's too good to be true it is! These sites sell 'Moncler' as well, that's a pretty exclusive brand, there's simply no way a retailer would have a virtually limitless stock of every size and color. A good resource for screening a web site is www.scamadviser.net as well.

    ReplyDelete
  32. Grace LaurenJanuary 9, 2016 at 5:54 AM

    Hi guys, I have (stupidly) been "china goosed" also, I just wanted to say it might be worth calling your bank to dispute the payment, even if it has already been processed, I called my bank and they advised me that there are several things they can do to chargeback the payment so don't panic. You do have to wait 15 days for the scammers to deliver the item, and there are two different things they can do depending on whether it is received and fake, or not delivered at all. Luckily we are protected by consumer rights, my bank is being very helpful and they are quite positive I will get my money back. I am from UK so it may vary. The site in question is : http://www.officialcanadagooseuk.com/

    ReplyDelete
    Replies
    1. Stephen BradshawJanuary 11, 2016 at 2:56 PM

      Just got done by the same website.paid by Mastercard, gonna see if my bank.will help or not

      Delete
    2. Stephen BradshawJanuary 11, 2016 at 2:58 PM

      Just got done by the same website.paid by Mastercard, gonna see if my bank.will help or not

      Delete
    3. Reply
  33. AnonymousJanuary 11, 2016 at 2:59 PM

    Got done by the same website so don't feel stupid

    ReplyDelete
  34. Mark HMarch 4, 2016 at 11:21 AM

    I was mistreated too by a Chinese company selling me a counterfeit jacket. I sent in a form to Visa and they responded to me by letter that i get my money back 357 euro's. But all i have to do is go to a store, let them fill in the form that this is a fake and send all in. Never buy a jacket from parkasaleuk.eu

    ReplyDelete
  35. AnonymousMarch 24, 2016 at 8:52 PM

    I am a recent victim of this... I wish I had read all this before... I know that I am going to lose my money but I wont rest before I try to eliminate their activities. And I am definitely writing a letter to Face Book to consider to review on what ads they are making their profit!

    ReplyDelete
  36. JennieSeptember 4, 2016 at 3:35 PM

    This happened to me as well. I had to cancel my CC and was unable to get a credit. Crazy that this piece was written in 2012 and 4 yrs later these scammers are still at it. Now it's been many months since the purchase and I have this damn coat that I wouldn't wear even if it did fit! So - what do I do with it now?? Take the loss and donate? Give/sell to a friend who doesn't care about its lack of authenticity? Argh.

    ReplyDelete
  37. AnonymousNovember 17, 2016 at 11:00 PM

    http://www.canada-goose-jackets.ca/ has a great sale on as well. Unfortunately, when checked against Canada Goose authorized dealers - it fails. Beware, beware, beware

    ReplyDelete
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